Wellfargo - your Rewards programme is irritating!

Dear Wellsfargo,
You have an amazing Rewards programme for your credit card holders. 1c for every 1$ I spend. Amazing! Who doesn't want free dollars?
I signed up. Here I am, ready to redeem my points!
Now I am not able to register to the Rewards website!
Then, I called customer service.
The automatic menu asked for my card number and SSN. After typing my SSN four times, it gave up and transferred me to the First Representative.
First representative asks for my card number, name (thank god! He didn't ask me to spell it!) , address, and phone number. After hearing all these he says you would have logged in to the Business Rewards website. I may be dumb, but not that much! Still I reopen the Individual website again. Try to register my rewards account. Same error! This guy has no clue. He keeps on saying that could be the only problem! I say "I have tried it four times. I am not able to register. What do I do now?"
Then this representative realizes and says "I can transfer you to our Customer Service". Who was I talking to then?

Fun part again. The phone menu asks for my Card number and SSN. After typing my SSN four times, it gave up and transferred me to the Second Representative. By now I realised my SSN is not in the system. But why? How did I get a credit card without SSN?
The second representative asks me all the standard questions - Name, address, phone number, birth date, Card Expiration Date, Card Security Code and my mother's maiden name. Thank God, she didn't ask me to spell my name! I told her my SSN is not recognized. She agrees! Moment of Truth!!!!!!!!! She says "SSN is not required for Secure Card!"
You said it correctly M'm! Then, why is my rewards programme alone asking for SSN? If my SSN is necessary for Rewards programme, why didn't you ask for my SSN while registering for Rewards programme?
Now she gets my SSN and enters it into their system. She says "Now you will be able to login. Is there anything else I can do for you today?" I tamely say "No thanks!"

Fun again! I try to register now. Same error! Normally, I would have given up! But it is a matter of money. I called up the customer service again. Phone Menu, Card number and SSN! After entering SSN for 4 times, I get to the Third Representative.
Name, Address, phone number, etc.
He says I don't know what the problem is. I told him my SSN was entered just now. He kept me on hold for 5 minutes to talk to his customer service I believe. He came back and said "It will take 24-48 hours for SSN to be entered into the system!" Wowwwwwww! Why didn't the previous representative say that? Why did she say that I can register immediately?

Now I am fed up! I am not even 1% sure that it will work after 24-48 hours! I told him to redeem the points over the phone itself. Again a wait time - It will take 5 - 7 business days to redeem the points!

So, I will have to wait till two weeks to see cash in my account!

I have spent 45 minutes over the phone with these guys! And another 15 minutes to vent my frustration!!!!!!!!!!!!

Amazing Rewards programme! Amazing Customer Service Wells Fargo!

Wow! Wells Fargo, why don't you have such 'informed' customer service in your other departments? Wow again!! You rock! (I wouldn't want to use the word 'suck' in my blog!).